Returns
Returns & refunds policy:
- Management Rights: The management reserves the right to evaluate decisions regarding the acceptance or rejection of returns for living things based on the circumstances of each animal and the discretion of the management.
- Pet Food Return Conditions: Unopened and undamaged pet food can be returned, but specialized or custom-requested foods are non-refundable.
- Return Period: The return policy for items purchased through (Buy on Google) specifies that items can be returned within 14 days from the delivery date, applicable to new or as-delivered items.
- Processing Time and Refund: It is stipulated that the processing time for returns and issuing refunds will be approximately one week from the date of receiving the returned items.
- Exclusion of Fees: Customers are informed that the refund amount does not include shipping and service fees, covering only the value of the returned items.
- Submission of Requests: Emphasis is placed on directing all return and refund requests through the store directly for the convenience and expeditious processing for our customers.
- Refund Method: Confirmation is provided that the refunded amount will be returned through the same payment method used for the original transaction. For instance, if the payment was made in cash, the refunded amount will be provided in cash. If the payment was made via Visa or a similar electronic method, the amount will be refunded to the card or electronic method used for the initial payment.