Terms of Use


Amazoon Pets maintains the “amazonpets.ae” Website. The following are the terms of use that govern the use of the Site. By using the Site, you expressly agree to be bound by these Terms of Use“amazonpets.ae” and the privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. “amazonpets.ae” reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, “amazonpets.ae may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.


You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. “amazonpets.ae may change, suspend, or discontinue any aspect of the Site at any time. “amazonpets.ae” may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.


United Arab Emirates is our Country of Domicile. “amazonpets.ae controls this Site from the U.A.E. “amazonpets.ae makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations, you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.


The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.


The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.


“amazonpets.ae “accepts payment by Visa or Master card debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. All refunds will be made onto credit voucher for use in the shop only.


“amazonpets.ae will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country-specific


By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to “amazonpets.ae” through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.


You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by “amazonpets.ae “to do so. The content and software on this Site is the property of“amazonpets.ae”. The cardholder must retain a copy of transaction records and Merchant policies and rules.


If you use “amazonpets.ae“ Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.


INFORMATION GATHERED BY Amazoon Pets. This is “amazonpets.ae” online privacy policy (“Policy”). This policy applies only to activities “amazonpets.ae”

engages in on its website and does not apply to “amazonpets.ae” activities that are “offline” or unrelated to the website.

“Amazonpets.ae” collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the Amazonpets.ae website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the “amazonpets.ae website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to “amazonpets.ae” when you register for services, or make purchases via the website. In all such cases, you have the option of providing us with personally identifiable information.


Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.

All credit/debit cards’ details and personally identifiable information
Will NOT be stored, sold, shared, rented or leased to any third parties COOKIES. Cookies are small bits of data cached in a user’s browser. “Amazonpets.ae utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered. “Amazonpets.ae may use non-personal “aggregated data” to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide “amazonpets.ae with content for publishing or feedback, we may publish your user name or other identifying data with your permission. Amazonpets.ae may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. “amazonpets.ae may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if “amazonpets.ae” files for bankruptcy, or there is a transfer of the assets or ownership of “amazonpets.ae” in connection with proposed or consummated corporate reorganisations, such as mergers or acquisitions.


“Amazonpets.ae Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.


“Amazonpets.ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, “amazonpets.ae cannot guarantee the security of any information that is disclosed online.


“amazonpets.ae” is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect. MINORS. “amazonpets.ae” does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the “amazonpets.ae website or services, and “amazonpets.ae requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, “amazonpets.ae” does not knowingly distribute personal information regarding minors under the age of 18.

CORRECTIONS AND UPDATES. If you wish to modify or update any information “amazonpets.ae” has received, please contact info@amazonpets.ae.


We Deliver All Across The UAE Within 1 to 5 working Days
Call +971 55 730 2987 for more information

We deliver the order:
Dubai – Abu Dhabi – Sharjah – Ajman-Ras Al Khaimah- Fujairah- Al Ain
All emirates in U.A.E

Returns & refunds:

living things may or may not be returnable , all pet food if used or unboxing will not be returned also .

return policy for items purchased through ( Buy on Google ) makes sure that most items in new or as-delivered condition can be returned within 14 days of delivery.

After your return is processed, you’ll receive your refund in about a week. The refund amount should be for the full value of the items returned, but won’t include shipping & service fees

All return and refund request will be throw our shop directly to make it easy and fast for our loyalty customer

How it works:

– When you place an order, your order is transferred to our back office
– Once your order is confirmed, our team prepares your order in the next hour to be ready for pick-up
– Depending on the hour of your order and category of your item/s, your package is picked-up the same day or the morning after
– Depending on the hour of your order and category of your item/s, your package is then delivered the same day or the day after

For cash on delivery:

We accept Cash & credit card payments o for deliveries made within U.A.E,

Delivery Charges:

All Deliveries in The UAE Cities will be will  35 AED and the price will be changed for western region and far distances from cities also  depend on size of cages and heavy itesm.


Our (shortest) delivery delay within U.A.E : 1- 5 working day after placing your order.(if the items is available in our warehouse)

Our (longest) delivery delay within U.A.E : 7 – working days after placing your order. In case your order isn’t in stock, you will receive an email following your order to inform you of the delay estimated to get your items or we will refund your payments to the same mode payments you made.

Even if our contract with our delivery partner strictly follows the delivery time and must result in your order being delivered between 1 to 5 working Days , we cannot guarantee that your order will be delivered in this time period. Weather conditions, traffic jams, out of service areas or unforeseen circumstances could result in delays in delivery. In this case, you will be notified by an email or a phone call.

“amazonpets.ae” will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Policy of multiple shipments has to be mentioned on their website.
At the time of checkout disclose to the cardholder the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.
Feel free to contact us for any question at info@amazonpets.ae

 or call +971 55 730 2987
P.O.Box 136788
UAE – Abu Dhabi New Shahama